Your safety is a high priority at UNSW. The campus has a 24/7 security team responsible for providing a safe environment for the UNSW community. Services include foot patrols, vehicle patrols, security shuttle buses, and safety escort services.
UNSW Security is located at Gate 2 on High Street and is open 24 hours a day, 7 days a week, 365 days a year. It’s a safe and handy location to use as a meeting point or to wait for a taxi at night.
All colleges and apartments enjoy a high level of security, only allowing students with a swipe card or key to access the buildings.
Download the StaySafe @ UNSW app
Available for free for iOS and Android, you’ll find heaps of safety tips all designed specifically for the UNSW community.
Attend a campus safety talk
Held regularly, these 30-minute safety awareness presentations include tips on how to stay safe whilst on an off campus; how to get help during an emergency and they also provide information on support programs for victims of crime. Email Security Services to find out when the next one is and to register your interest.
Book a safety escort
UNSW Security is on call to accompany you to car parks, bus stops, taxi ranks or limited locations in the surrounding area. Safety escorts are available day and night, all year round. Call 9385 6000 to book.
Look out for help points
Help points are strategically located around campus to help ensure your safety. Pressing the red button will connect you directly with UNSW Security.
Catch the night shuttle bus
This service commences at 6.30pm until 11.30pm, Monday to Friday, stopping at a range of convenient locations in Kensington, Randwick and Kingsford.
Locked out of your room?
It’s your responsibility to carry your key/access card with you at all times and to keep it secure.
If you lock yourself out of your room during office hours (Monday to Friday 8:00AM to 6:00PM), visit the Student Accommodation office (Gate 5, High Street). You’ll be issued with a temporary access card to retrieve your card (if you locked it inside).
If you lock yourself out outside of office hours, contact the resident staff member on duty in your respective college. Repeated lockouts may result in disciplinary action such as fines or community service.
If you lose your card, you should contact the Student Accommodation office on 9385 4346, Estate Management on 9385 5111 and the Library on 9385 2650 so they can void your card and stop it from being used fraudulently. A replacement card can be issued by FM Assist for a fee.
If you lock yourself out of your room during office hours (Monday to Friday 8:00AM to 6:00PM), visit the Student Accommodation office (Gate 5, High Street). For Jacaranda Hall residents, office hours are (Monday to Friday 8:00AM to 10:00PM) You’ll be issued with a temporary access card/key to retrieve your key (if you locked it inside).
If you lock yourself out outside of office hours, contact Security on 9385 6666, however a fee will be charged.
If you lose your keys/card, you should contact the Student Accommodation office on 9385 4346. A fee will be charged for a replacement swipe card and for security purposes, when a key is lost the lock will be replaced. This prevents a person who comes into possession of a lost key subsequently gaining access. You’ll be charged a fee for a replacement lock.