Your safety is a high priority at UNSW. The campus has a 24/7 security team responsible for providing a safe environment for the UNSW community. Services include foot patrols, vehicle patrols, security shuttle buses, and safety escort services. 

UNSW Security is located at Gate 2 on High Street and is open 24 hours a day, 7 days a week, 365 days a year. It’s a safe and handy location to use as a meeting point or to wait for a taxi at night. 

All colleges and apartments enjoy a high level of security, only allowing students with a swipe card or key to access the buildings. Read more here.

Safety tips

Download the StaySafe @ UNSW app

Available for free for iOS and Android, you’ll find heaps of safety tips all designed specifically for the UNSW community.

Attend a campus safety talk

Held regularly, these 30-minute safety awareness presentations include tips on how to stay safe whilst on an off campus; how to get help during an emergency and they also provide information on support programs for victims of crime. Email Security Services to find out when the next one is and to register your interest.

Book a safety escort

UNSW Security is on call to accompany you to car parks, bus stops, taxi ranks or limited locations in the surrounding area. Safety escorts are available day and night, all year round. Call 9385 6000 to book.

Look out for help points

Help points are strategically located around campus to help ensure your safety. Pressing the red button will connect you directly with UNSW Security.

Catch the night shuttle bus

This service commences at 6.30pm until 11.30pm, Monday to Friday, stopping at a range of convenient locations in Kensington, Randwick and Kingsford.


Locked out of your room?

It is your responsibility to carry your key/access card with you at all times and to keep it secure. 

Colleges

During Office hours (Monday to Friday 8:00AM to 6:00PM): If you lock yourself out of your room, visit the Student Accommodation office (Gate 5, High Street). You’ll be issued with a temporary access card to retrieve your card (if you locked the card inside).

Outside Office hours (6:00PM - 8:00AM and Weekends): If you lock yourself out, contact the Duty Tutor (repeated lockouts may result in disciplinary action such as fines or community service).

IF YOU LOSE YOUR CARD FOLLOW THE STEPS BELOW

  1. Visit to UNSW Security (Gate 2 High St) or call 02 9385 6000 (you will need to provide proof of identity upon request) to void your card and stop it from being used fraudulently 
  2. Visit to The Nucleus to get a new Student ID Card
  3. Visit the Student Accommodation office to reactivate your card (Fees will be charged for card replacement and for security purposes)

Apartments

DURING OFFICE HOURS

University Terraces, High St, Barker St, Cowper St Apartments (Monday to Friday 8:00AM to 6:00PM): If you lock yourself out of your room, visit the Student Accommodation office (Gate 5, High Street). You’ll be issued with a temporary access card to retrieve your card (if you locked the card inside).

Jacaranda Hall (Monday to Friday 8:00AM to 10:00PM): If you lock yourself out of your room, reception (1 Lorne Ave, Kensington) will be open up to 10:00PM. You’ll be issued with a temporary access card to retrieve your card (if you locked the card inside).

OUTSIDE OFFICE HOURS

University Terraces, High St, Barker St, Cowper St Apartments (Monday to Friday 8:00AM to 6:00PM): If you lock yourself out of your room, visit the Student Accommodation office (Gate 5, High Street). You’ll be issued with a temporary access card to retrieve your card (if you locked the card inside).

Jacaranda Hall (Monday to Friday 8:00AM to 10:00PM): If you lock yourself out of your room, reception (1 Lorne Ave, Kensington) will be open up to 10:00PM. You’ll be issued with a temporary access card to retrieve your card (if you locked the card inside).

IF YOU LOSE YOUR KEYS/CARD FOLLOW THE STEPS BELOW

  1. Visit to UNSW Security (Gate 2 High St) or call 02 9385 6000 (you will need to provide proof of identity upon request) to void your card and stop it from being used fraudulently 
  2. Visit to The Nucleus to get a new Student ID Card
  3. Visit the Student Accommodation office to reactivate your card (Fees will be charged for key/card replacement and for security purposes)