Frequently asked questions

When do applications open each year?

How do I make an application?

I can’t log in to the portal, what do I do?

Can I apply for single term?

What’s my check-in date?

What time can I move in from?

Where do I check-in?

What are the office reception hours?

Where are the colleges located on campus?

Where are the apartments located?

What are the reception hours?

I’d like to have mail delivered, what address do I use?

When should I expect an invoice for accommodation fees and how can I pay it?

What’s included in my fees?

Why is the amount on my invoice slightly different each month?

Can the invoice also be sent directly to my parents/guardians to pay?

How do I know what my check-out date is?

What time can I check-out?

What’s the check-out procedure?

What happens if I check-out and reception is closed?

Can my child check-in before the agreement date?

Can my child check-in after the agreement date?

What will my child need to bring to check-in?

Can someone else check-in on their behalf?