What’s my check-in date?
Your check-in date can be found on your licence agreement emailed to you when you accepted your offer.
What time can I move in from?
Generally from 8:00AM onwards on the check-in day, unless otherwise specified.
Where do I check-in?
For Colleges and Apartment residents, your check in locations may differ, please follow your email or the directions below: UNSW Colleges ( Fig Tree Hall, Colombo House, UNSW Hall, International House, Philip Baxter College, Basser College, Goldstein College ) - please check your check in email,
What are the office reception hours?
The Student Accommodation office is open Monday to Friday 8:00AM to 6:00PM . While Jacaranda Hall reception desk is open Monday to Friday 8:00AM to 10:00PM
Can I check-in on the weekend?
Unfortunately, no unless specified on your Licence Agreement
Can I move in before the official check-in date?
Unfortunately, no . If you’re coming from overseas or interstate you’ll need to arrange alternative accommodation until your check-in date.
Can I move in after the official check-in date?
Yes . You can move in after the official contract date, but you’re required to pay from the date on your agreement . You’ll also need to contact the Student Accommodation office to advise when you’ll be checking-in. Check-in hours are 8:00AM to 6:00PM Monday to Friday only.
What documents do I need to bring when I move in?
Please make sure you bring photo ID , eg. a passport.
Can someone check-in on my behalf?
No , for security reasons only the Licence Agreement holder can check-in to their chosen Accommodation.
How can I get from the train station/airport to UNSW?
Light Rail See map here . The L2 Randwick Line includes 14 stops between Circular Quay and Randwick, running through the CBD, Central, Surry Hills, Moore Park, UNSW and ending at the Randwick Hospital Campus on High Street, Randwick. The UNSW High Street stop is at Gate 9, near the corner of High
Can I have mail, parcels or luggage delivered even though I’m not there yet?
Unfortunately for security reasons, we can’t store any belongings before you arrive. You can order a linen or kitchen pack in advance , reducing the number of items to bring with you. Simply go to Suite Design to make an order and they can arrange easy delivery for you.
Can I find out who my flatmates are if I’m sharing?
For privacy reasons, we can’t release this information before you’ve moved in. When you’re sharing with other people, we try to keep the gender balance pretty even . There are also some female only or male only apartments.
Can I bring a car?
UNSW provides a limited number of on-campus car parking spaces and this is managed by the Security and Traffic Management Office. To apply for a parking permit, please contact UNSW vPermit website . Parking on campus is free only when parked in a marked bay: Outside of the permit hours of 7.30am
Can I bring my bike?
Unfortunately, there are no bicycle parking at Apartments. However there are limited bicycle parking around Colleges and the wider university. If you leave your bike attached to railings, at building entrances or chained to fire stairs, it will be removed by UNSW Security. Bike-ology is a volunteer
I’ve checked-in, what’s the first thing I should do?
As soon as you move in, it’s really important to complete your room inventory/condition report via the online Resident Portal . You should note if anything is missing or broken in your room and this information will be passed on to our Facilities Manager for rectification. It also ensures when you
I cannot see my room inventory list to report the condition of my room, what do I do?
If this happens, please contact the Student Accommodation office and they can either try and rectify the problem or provide you with a hardcopy of the condition report to be completed.