I forgot to put on the inventory there was damage when I moved in. Will I be charged?
Possibly, yes. This is why it’s very important to complete your room inventory when you first move in. We also document any damage on our own inspections, so you may find we have a record of this damage, please contact the Student Accommodation office for more information.
What’s the $1000AUD fee in advance payment and is it refundable?
A fee payment of $1000AUD is required in advance as a deposit guarantee to accept your accommodation offer. This fee will then be subtracted from your final accommodation fee instalment (provided your room is left clean and there is no damages to your room at the time of check out). Refund process
I’m locked out of my room, who do I call?
It’s your responsibility to carry your key/access card with you at all times and to keep it secure. Colleges If you lock yourself out of your room during office hours (Monday to Friday 8:00AM to 6:00PM), visit the Student Accommodation office (Gate 5, High Street). You’ll be issued with a temporary
I’ve checked-in, what’s the first thing I should do?
As soon as you move in, it’s really important to complete your room inventory/condition report via the online Resident Portal . You should note if anything is missing or broken in your room and this information will be passed on to our Facilities Manager for rectification. It also ensures when you
