I’ve checked-in, what’s the first thing I should do?
As soon as you move in, it’s really important to complete your room inventory/condition report via the online Resident Portal.
You should note if anything is missing or broken in your room and this information will be passed on to our Facilities Manager for rectification. It also ensures when you check-out, you won’t be charged for anything that might have been damaged or missing when you checked-in.
You need to make sure you complete this within the first 2 business days of moving in. Instructions can be found in your welcome pack.
My flatmates never clean our communal areas – what should I do?
Whether you’re living in a single room in one of the colleges or sharing a room in one of the apartments, you’ll undoubtedly be sharing common spaces with other people. The best thing to do is to sit down with all of your flatmates when you move in, maybe over some pizza and organise a cleaning
Can I leave things in my room if I’ve re-booked for next year?
Unfortunately, no . Partly for security reasons and partly because you may be allocated a different room next year. Once you’ve checked out, anything left will be deemed as rubbish and removed as we need to get the room ready for the next resident. An item removal charge may apply if we need to
My internet isn’t working, what should I do?
Your internet is provided by UNSW IT Services . If you have a problem you should log it with their service desk . Please call them on +61 2 9385 1333.
