When should I expect an invoice for accommodation fees and how can I pay it?
Invoices are sent to your UNSW student email address and/or your nominated email address as per the rent schedule. You’re required to pay the outstanding amount by the due date each month. The invoice will have details on payment options and methods ie. Bpay, direct deposit, web portal, etc.
What’s included in my fees?
The fees for all colleges and apartments include all utility bills - electricity, water, and internet (Wi-Fi) . The catered colleges (Basser, Goldstein, Philip Baxter, UNSW Hall, Fig Tree Hall and International House) have breakfast, lunch and dinner included in the fees. Colombo House is self-
Why is the amount on my invoice slightly different each month?
Your invoice will normally be for 4 weeks, or 28 days , however on occasion we need to adjust this depending on how many days in a month. Please check your invoice carefully as it will always indicate the exact period it covers.
Can the invoice also be sent directly to my parents/guardians to pay?
Yes . Invoices are emailed out to you and you can also nominate an additional address other than your own, eg. your parents through the online Resident Portal .
What happens if I can’t make a payment?
It’s your responsibility to ensure you’re able to make your payments on time . In the unfortunate circumstance where this is not possible, you should contact the Student Accommodation office as soon as possible to discuss your circumstances and agree on a plan of action.
What happens if my payment cannot be made due to international payment difficulties?
Please contact the Student Accommodation office to discuss the matter and agree on a plan of action.
