Can my child check-in before the agreement date?
Unfortunately, no . If you’re coming from overseas or interstate you’ll need to arrange alternative accommodation for your child until the check-in date .
Can my child check-in after the agreement date?
Yes . Your child can move in after the official contract date, but you’re required to pay from the date on your agreement . You’ll also need to contact the Student Accommodation office to advise when you’ll be checking-in. Check-in hours are 8.30am to 4.30pm Monday to Friday only.
What will my child need to bring to check-in?
Please make sure they bring photo ID , eg. a passport.
Can someone else check-in on their behalf?
No , for security reasons only the Licence Agreement holder can check-in to their chosen Accommodation.
I want to deliver mail/parcel to my child, what’s the postal address?
If you’d like to send something to your child, we recommend having it sent via registered post . You should also consider taking out extra insurance for any valuable items you’re expecting. UNSW Student Accommodation is not responsible for any missing or stolen items. Please make sure any mail is
What about insurance?
Any contents are not covered for theft or damage and we strongly recommend your child takes out insurance to cover valuable items, eg. computers, cameras or jewellery. We also recommend they obtain suitable health insurance .
What’s security like?
Student safety is a high priority at UNSW. The UNSW campus has a 24/7 security team who are responsible for providing a safe environment for the UNSW community. Services include foot patrols, vehicle patrols, security shuttle buses, and safety escort services . Help Points with emergency phones are
What about getting around campus after dark?
UNSW Security is on call to accompany you to car parks, bus stops, taxi ranks or limited locations in the surrounding area. Safety escorts are available day and night , all year round. Students can call +61 2 9385 6000 to book. There’s also a night shuttle bus , commencing at 6.30pm until 11.30pm,
What happens if my child gets sick?
There are medical, dental, counselling services and more available to all students on campus at UNSW. Students will find out most of this information during O-Week . If students don’t know who to speak to, they can contact their Dean of College or the Student Accommodation office and we can point
What happens if my child doesn’t get along with their flatmates?
Living away from home and all of its creature comforts for the first time can be pretty daunting . The best thing you can do, in the first instance, is to encourage your child to sit down with their flatmates as soon as they move in and get to know each other, have a chat over some pizza, watch a
My child isn’t happy in his/her current living environment. What can I do?
If there are any issues, please encourage your child to get in touch with their RFs/RAs, Deputy Deans or Deans or if they’re living in the apartments , they should contact the Student Accommodation office and we’ll try and help .
When are invoices due? Where are they sent?
Invoices are sent out monthly via email and due to paid within 7 days . Your child can nominate the email address they’re sent to via the Resident Portal.
I can’t get in touch with my child, what should I do?
If you’re genuinely concerned , please contact either the Dean of College, Student Accommodation office on +61 2 9385 4346, or alternatively UNSW Security on +61 2 9385 6666.
How is inappropriate/offensive behaviour dealt with?
Students are required to comply with the wider UNSW Student Code of Conduct and the Rules of Occupancy which forms part of their licence agreement. These policies are intended to ensure community standards of behaviour are observed at all times. Mutual respect and consideration are promoted as
How can I find out if my child has gotten into trouble?
If a student has violated any UNSW regulations, we’re obligated to keep the information private . The best way for you to learn about how well your child is doing is to speak to them directly.
After my child moves in, if I have any questions who’s the best person to speak with?
Please email the Student Accommodation office or call on +61 2 9385 4346 .