When are invoices due? Where are they sent?
Invoices are sent out monthly via email and due to paid within 7 days.
Your child can nominate the email address they’re sent to via the Resident Portal.
When should I expect an invoice for accommodation fees and how can I pay it?
Invoices are sent to your UNSW student email address and/or your nominated email address as per the rent schedule. You’re required to pay the outstanding amount by the due date each month. The invoice will have details on payment options and methods ie. Bpay, direct deposit, web portal, etc.
What happens if my child doesn’t get along with their flatmates?
Living away from home and all of its creature comforts for the first time can be pretty daunting . The best thing you can do, in the first instance, is to encourage your child to sit down with their flatmates as soon as they move in and get to know each other, have a chat over some pizza, watch a
I forgot to put on the inventory there was damage when I moved in. Will I be charged?
Possibly, yes . This is why it’s very important to complete your room inventory when you first move in. We also document any damage on our own inspections, so you may find we have a record of this damage, please contact the Student Accommodation office for more information.
